Revision Policy
We offer revision depending upon the package our customers choose. Customers can seek free revisions and we offer it without any added cost provided that the concept and the design remain the same. Our standard turnaround time for revision is 48 hours.
Turn Around Time
In any case, we do not facilitate refunds after the initial approval of the design concept. Unless the company chooses to terminate the contract for a reason other than any breach of the contract from your side. For further details on the refund requests, read below.
All refund requests will be fulfilled as per the following arrangement:
You can freely seek a refund at the time of the initial delivery of the concepts. However, once you request changes in the initial draft or approve the initial concept, the refund policy becomes void and no refund request would be facilitated. Here are the following refund rules you are obliged to follow when signing up with us.
If you seek a refund before the delivery of the initial design draft, your paid amount would be refunded in full (less 10% of the service and processing fee).
If you seek a refund within 48 hours of placing the order, you would be refunded 66% of the paid amount (less 10% of the service and processing fee).
If you seek a refund within 48 to 120 hours of the initial design delivery,
you would be refunded 33% of the paid amount (less 10% service & processing fee).
After 120 hours of the initial design delivery, no refund request would be entertained. However, if you have any other concerns regarding our services, you are encouraged to reach out to us and we would be more than happy to assist you further.
If you have not taken any action within 30 days of placing the order with us, you’re ineligible to request any refund. However, if you wish to continue with us, your design order would be reinstated over a certain fee attached to it.
Once the final files are delivered, we do not entertain any refund request.
Once the website development is done or deployed live to the hosting server, we’re no longer liable to facilitate any refund request.
We strictly respect the hierarchy we fall in. It is why all refund requests are to be communicated to our support department. We solely reserve the right to approve/disapprove your refund request based on the case. However, if we observe any user-agreement violation, we reserve the right to terminate the order without any further notice.
The refund policy applies equally and similarly on all of our custom packages the same way as it is applicable on our single packages. For instance, if you book a logo and web design service and approve the logo, and wish to seek a refund on the web design service, you can claim the refund at the time of initial design only.
A refund request shall be accompanied by a valid reason with your withdrawal request and must qualify against brief and customer feedback for revisions. Unless the delivered design is not done according to the provided brief, a refund will not be approved. Whereas, you may seek further revisions until you are completely satisfied with the design.
Our money-back guarantee is dependent upon the good faith you placed your order in. If a customer places the same order with two or more companies to claim a refund with any one of them, we count this as an act of disloyalty. In such a condition, we reserve the right to decline your refund request without any further justification.
To get your desired results, you are requested to provide your feedback on each step and remain involved with the process. Or else, we may not entertain any refund request without any justified reason.
We effortlessly work for 100% unique designs. However, if you find any resemblance to any of the existing designs, it is a mere coincidence and you are encouraged to seek revision. However, we are not responsible for any of the copies generated after our final delivery and will not refund or compensate for the loss. It is the client’s prime responsibility to get their designs and branding copyrighted.
100% Money Back Guarantee
You are requested to meet the refund policy and its requirement before requesting any refund. To further check on your refund eligibility, you can reach out to us and claim a refund highlighting your concerns in specificity via any of the following ways:
- You may connect via email: support@webroyals.co
- You may dial us via toll free no: (972) 316-9523
- You may speak to us via our Live Chat feature available on our website.
We will try our best to reach a peaceful resolution of the matter raised under our revision policy with immediate effect. Or else, our refund department will notify your refund request approval via email. Once the refund is made, Web Royal will reserve the rights of the logo and you will not be allowed to use any version of the design released by the company. Also, you will have no right to any of our work files, media or palette that the company offered during the service. Simply put, you will be restricted from re-using or re-drawing the designs sent to you by the company.If you have any further questions regarding our Refund Policy, please contact us by writing to us at support@webroyals.co
My Account
Access to the ‘My Account' area is given to you to effectively communicate with the designer and vice versa. During your order in process, you are requested to consistently check the account area to respond to any queries or any additional clarity required by the designer. If you fail to respond to the queries raised by the designer, you may not get what you had expected and will not help you while seeking any refund. However, if you aren’t tech-savvy and require guidance for using the area, feel free to contact our support representative any day, anytime from anywhere in the world to seek unhindered assistance.
Quality Assurance Policy
Our designers are bound to work according to your brief and the provided details in the order form. It is after thorough research that our specialized designers put the design together while meeting your specifications, latest trends and the industry insights aligned to your future vision and business growth.
100% Satisfaction Guarantee
We thrive on our customer satisfaction and it is why we don’t give up on any project. We keep reworking and improving until you are happy and 100% satisfied with what you get. However, some of our dedicated services are dependent on the package you buy.
Domain and Hosting
Free Domain and hosting are inclusive of our website packages, where applicable. We also offer email accounts with 10 MB space for each email which you can also configure with any of the third-party email software like outlook, Gmail etc. If you do not wish to host your website with us, we will not provide the email accounts. Since domain and hosting are free, no refund request will be entertained on them.
Delivery Policy
Our design delivery is done to the ‘My Account’ area according to the specified date provided at the time of ‘Order Confirmation. As soon as the design is delivered, we release an order confirmation email, informing about the design delivery made to their specific ‘My Account’ area. All of our revision and refund policies are subject to the order delivery date and time. Our customized design orders are delivered within 5 to 7 days via email. To facilitate our clients of diverse backgrounds, we offer ‘Rush Delivery’ services in which we deliver our first design drafts within 48 hours. This service can be availed at an additional cost of just ________. For more information and assistance, feel free to reach out at our 24/7 customer support centre.
Record Maintenance
For our record and your convenience, we keep a copy of the final design delivered to you. If in case, you need the working files again in the future, you can request them and we send them over to you again.
Customer Support
Our 24-Hour Customer Support is designed to address our customer’s concerns at any given point in time. If you have any concern or query regarding our services, feel free to reach out and we would be more than happy to assist you further.
Communication Policy
It is critical to our mutual repute that we at Web Royal do not communicate with you from email address (es) other than our company’s official domain i>@webroyals.co. or/and from any of the toll-free numbers that are not mentioned on our website. We are only responsible for the correspondence and communication that have occurred from our official email addresses and toll-free numbers mentioned on our official website.
Access to Information
To avail of our high-end services, you would be asked to register with us and fill up the information asked in the form. Also, you would be asked to adhere to our terms and conditions by signing and acknowledging that all the details you would provide will be 100% correct, updated and complete. If the provided details are misleading or suspected of any false information, we reserve the right to refuse and reject your access to any of our services and resources. We may also terminate your account at any time.
We strictly operate under a PCI DSS compliance; therefore, it is safe and authorized to put your credit card information on file for the use of any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, we do not operate with ambiguity and our representatives are bound to inform you of all the charges and processes involved in the project.
100% Unique Design Guarantee
At Web Royal, we effortlessly work to offer 100% unique logo design services. It is why we design it from scratch to guarantee custom services as per your design brief and requirements. We strive to help you stand out with a genuinely unique brand identity.
Exclusions
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third-party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.
